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"Pennywell All Care Community Child Health"

About: Lothian Community Services

(as a service user),

My daughter has continued to be under community child health for paediatrics, occupational therapy and speech and language, mostly residing at Pennywell All Care Centre and we have had a great experience with the staff, through the pandemic and post lockdown. We've had detailed feedback, helpful reports & recommendations from OT and within day turnaround as we've phoned the paediatrician, Anna, to get help with (late) toilet retraining (as my daughter regressed due to lock down stress), sleep issues, migraines and other issues.  I don't think this could've been a better NHS experience and we very much appreciate it.  

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 3 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 17/02/2022 at 16:26
Published on Care Opinion at 16:26


picture of Louise Davies

Dear autumnleaves2019

Thank you for taking the time to share your story with us via Care Opinion. It is really heart-warming to hear that you have had such a great experience with all staff involved in your daughter’s care.

It is always encouraging for staff to hear positive feedback and I will ensure your kind comments have been shared with the relevant teams. Thank you again for sharing this with us.

Best wishes to you both

Louise

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