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A really caring professional service

Posted By Renysis

"A really caring professional service"

About: Armagh / District Nursing

(as the patient),

I was discharged from Craigavon Area Hospital with a Renasys device. The district nurses called regularly to assess the wound and change the dressing. They introduced themselves and explained in detail what they were about to do. They proceeded in a calm professional manner, putting me at ease immediately. They assessed my wound and gave me the reassurance I needed.

Once finished they made sure I was comfortable before they left. In conclusion I can only say they provide a really caring professional service and can not praise them highly enough. 

Heartfelt thanks ladies .

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Responses

Response from Laura Toal, ICT & Social Work Manager Newry & South Armagh, Adult Community Services Directorate, Southern Health and Social Care Trust 3 years ago
Laura Toal
ICT & Social Work Manager Newry & South Armagh, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 11/02/2022 at 17:26
Published on Care Opinion on 13/02/2022 at 10:45

Dear Renysis

I am the Integrated Care Team & Social Work Manager in ICT Armagh.

I am sorry to hear that you were unwell but thank you for taking the time to provide such positive feedback in relation to the District Nursing service. I am delighted to read this feedback especially in relation to the professionalism and the care and compassion the team showed you. The District Nursing team is an asset to our service who strive to maintain high standards to our patients and families. I will ensure that the team are informed of this positive feedback and again thank you for sharing your experience.
Kind Regards

Laura Toal

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