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"Thank you so much!"

About: Royal Cornwall Hospital (Treliske)

I recently developed symptoms of a gastric nature, when they turned very bad indeed. I was incredibly nauseous and in a lot of pain. I had never experienced anything like it before and started to worry something was very wrong. It was a very busy Saturday night for the ambulance service so there was an understandable wait. The paramedics were wonderful, very thorough and also kind/sympathetic. The decision was made to give me meds and take me to the emergency department for a check over. Every effort was made to make me feel comfortable in the ambulance and calm. (I suffer from agoraphobia). I was promptly looked after and tested by three lovely nurses upon arrival, then seen by an equally pleasant doctor in the ambulance, where I was examined/given fluids/ and ultimately the all-clear. By this time I felt just about well enough to taxi home. I cannot fault any of the staff who looked after me, and not at any point was I made to feel like; 'Why are you here it's just a tummy bug'? Even the security staff were eager to help me phone a taxi! Thank you all so much for looking after me on a busy Saturday night/Sunday morning, when services are so stretched down here already. Truly admirable.

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Responses

Response from Megan Nicholls, Patient Experience Administrator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 6 months ago
Megan Nicholls
Patient Experience Administrator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 16/02/2022 at 16:23
Published on Care Opinion at 16:57


Thank you for taking the time to provide such positive feedback. Firstly, I'd like to apologise for the delay in responding to you on here.

It must have been such a worrying time for you coming into the hospital via ambulance feeling very nauseous and in a lot of pain, so I am pleased to see that the staff were kind and sympathetic. I am also glad you had a positive experience from arrival to receiving help to arrange a taxi home.

I am writing to you as a member of the Patient Experience team but I will ensure your feedback is forwarded to the relevant team - I am sure they will be happy to receive your kind comments.

Thank you again for taking the time to share your story with us.

Best wishes,

Megan

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