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I cannot speak highly enough about the care

Posted By Ballyclare

"I cannot speak highly enough about the care"

About: General Surgery / Gardener Robb Day Procedure Unit (DPU)

(as a service user),

I was admitted to Day Surgery following a cancellation appointment that I was notified about last Friday. I had a bed and my notes were available on arrival but it turned out that my consultant and a theatre had not been booked. Staff were extremely apologetic and asked to me to wait on the chance that the consultant doing ops today could fit me in at the end of his list.

All staff were extremely caring and kept me updated along the way. I was delighted that I got fitted in and cannot speak highly enough about the care from all staff - care assistants, nurses, junior doctors, anesthetist and consultant, especially Michael, nurse on the ward. Thank you all

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Responses

Response from Catriona McGarvey, Service Manager MIH/BCH Theatres, Recovery, DPU, MIH Theatres, DPU, BCH Theatres, Recovery/PACU and DPU, Belfast Health and Social Care Trust 3 years ago
Catriona McGarvey
Service Manager MIH/BCH Theatres, Recovery, DPU, MIH Theatres, DPU, BCH Theatres, Recovery/PACU and DPU,
Belfast Health and Social Care Trust

Submitted on 17/02/2022 at 18:14
Published on Care Opinion on 18/02/2022 at 09:01

Hi,

My Name is Catriona McGarvey and I am the interim Service Manager for BCH/MIH Theatres, Day of Surgery and Day procedure units.

Firstly, I wish to apologise for the mix-up in the date given to you for your surgery and the stress and anxiety this will have caused you. Scheduling a patient for surgery is a complex process with various multidisciplinary teams involved in getting you to the day of your surgery as safely, quickly and efficiently as possible. Unfortunately for you there had been an error in the booking process and I can assure you this is not something that happens often. The teams pulled out all the stops and were able to schedule you onto the end of the theatre lists to ensure you got your surgery timely. I'm delighted to hear of the care you received from the team and will share your positive feedback with them.

Best wishes,

Catriona

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