"Medical staff wonderful, back office not."

Nearly all of the reviews on this site comment on the front of house and back office service - I experienced much of the same this week. However, if you can get through the frustrating barrier or have the patience to wait for your call to be answered and get an appointment in any form with the medical clinicians team (GP,Nurses, phlebotomists, HCA's) they are great, polite. The whole practice needs to follow the lead of the medical staff. I know there are difficulties in admin staffing and we can or do blame Covid,but the back office does need to reflect the good work and standards of the medical staff.