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Care Opinion

Ambulance service and hospital staff

Posted By Harcus1963

"Ambulance service and hospital staff"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / General Medicine

(as a service user),

Firstly it’s absolutely ridiculous a paramedic that I complained about previously, and received an apology from, can 2 years later come into my house and, in my opinion, let this previous complaint affect my care.

As for the Victoria hospital, I was admitted in August and now have a complaint in that is being dragged out. It amazes me that what I was prescribed before I became “unresponsive” has been left out of my discharge papers. I still don’t know what I was prescribed and I’m disgusted as they seem to be implying I might of took something else.

The whole episode over 2 plus years has been a fiasco!

I will say not all the care and communication I’ve had has been awful, but the bad experiences and the long drawn complaints process is enough to make anyone fed up!

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 22/02/2022 at 14:02
Published on Care Opinion at 14:02

Dear Harcus 1963

Thank you for feedback. I am sorry to hear your experience was not a positive one. It would be really helpful to have more information about what happened to allow me to look into this matter for you if this is ok?

Please may I ask you email me directly at lesley.kay@nhs.scot with your name, address and date of when we attended to you and any other information you may have at all which will be able to assist me.

I look forward to hearing from you

Kind Regards

Lesley

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 22/02/2022 at 14:47
Published on Care Opinion at 14:47

Dear Harcus 1963

Thank you for your feedback, and I am sorry to hear that your experiences have not been good. In order for me to be able to help you further, it would be helpful if you were able to get in touch with me directly and provide me with some more details, such as your name, date of birth, wards/departments you attended at Victoria Hospital and dates. This would be very helpful and allow me the opportunity to review and offer you further feedback.

I can be contacted via email at Jamie.Doyle@nhs.scot

I am sorry again for your negative experiences and hope that I can support you moving forward. Look forward to hearing back from you.

Kind regards

Jamie Doyle

Victoria Hospital

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Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 2 years ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife

Submitted on 23/02/2022 at 10:27
Published on Care Opinion at 10:27

picture of Theresa Rodigan

Posted on behalf of Lizzie Gray, Interim Head of Person Centred Care

Dear Harcus1963

Thank you for sharing your comments on Care Opinion, I am sorry to read of your experience with the complaints process. I would be grateful if you would contact Patient Relations directly on 01592 648153 or via email fife.patientrelations@nhs.scot to allow us the opportunity to discuss this with you further.

Kind regards

Lizzie Gray

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