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"Medication errors"

About: The Ulster Hospital / Gynaecology (Ward 4E)

(as a service user),

I ve just been discharged from Ward 3, gynaecology in UHD after 3 nights following admission with high blood pressure. What I am reporting now has happened twice before in relation to the same medication error by nursing staff. I have on two occasions been offered slow release madapar during morning medication round which apparently should only be given in the evening. Nursing staff appear unaware of the difference of slow release madapar to be given at night and my daytime madapar. These are different colours to indicate different strengths. I am distraught and concerned that this could be happening with others less informed or able to explain and challenge the errors and I intend taking this forward with Parkinsons society.

In addition I have now been put at risk due to patient opposite being admitted with COVID-19 and not being picked up for 24 hrs. Why was this patient's COVID status not known before admission onto the ward, putting us all at risk?

I have been discharged with new medication and no pharmacy advice as was told the pharmacist was off today. I have spent the last hour trying to get hold of the community pharmacy for guidance. This should not happen to a vulnerable lady in her late 70's with advanced Parkinsons. I am deeply upset by the lack of care and inability of staff to listen to me about my own medication.
 
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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 04/02/2022 at 14:47
Published on Care Opinion at 14:47


picture of Conor Campbell

Dear Mee mee

Thank you for sharing your story.

I apologise to you for the repeated medication error that you describe that has happened to you.

I have advised service leadership in order that a review may take place and arrangements put in place to assure that the problem does not happen again.

I apologise to you for the risk posed to you through close proximity to a patient with Covid.

I would like to get you properly connected to advice regarding your medication.

If you wish to do so, please contact me at conor.campbell@setrust.hscni.net to provide your details in order that your care journey may be explored properly and an individual response provided to you.

Best wishes

Conor

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