"Care and pre-op experience"

About: St Helens Hospital / General surgery St Helens Hospital General surgery St. Helens WA9 3DA

Posted by MrsM12 (as a service user), 3 years ago

I have attended St Helens Pre-op today for my appointment. From arrival to Nurse 1, Nurse 2, bloods and ECG the service, care and professionalism has been outstanding.
It is easy to take the NHS for granted but from the gentleman who got me water to every member of staff they have been exceptional.
I have observed them dealing with every age group and demographic today. Plus they were sensitive to my condition, nerves and questions regarding the procedure.
Their duty of care is second to none.

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St Helens Hospital

Submitted on 04/02/2022 at 14:56

Published on nhs.uk at 21:26

Hello, thank you for taking the time to send your feedback following your pre-op appointment. We are delighted that you had a positive experience and you felt that the care, professionalism has been outstanding and that you felt the staff were sensitive to your condition. We will ensure your comments are shared with the staff at St Helens pre-op.

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