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Appreciation for the staff

Posted By cruxdt66

"Appreciation for the staff"

About: Cowal Community Hospital (formerly Dunoon General) / General Medicine Inverclyde Royal Hospital / General Medicine ( wards G North, G South, J North, J South & L South) Scottish Ambulance Service

(as the patient),

Attended to at home and at Dunoon Hospital. Transferred from Dunoon to Inverclyde in the evening. Received exemplary professionalism, care and kindness from everyone - Ambulance Staff, Porters, Auxiliary Staff, Nurses, Specialist Staff, Doctors et al. Everyone's cheerful, calming attitude was a comfort and a source of reassurance. May I thank you all.

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Responses

Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 3 years ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde

Submitted on 01/02/2022 at 15:20
Published on Care Opinion at 15:20

Dear cruxdt66

Thank you so much for taking the time to post your appreciation of the care you received during your admission to hospital. It is most uplifting for the staff to hear such lovely comments, particularly during these difficult times. It is always daunting coming into hospital, particularly away from home so it is pleasing to hear that you had a positive experience. I trust you are now recovering and wish you well.

Kind regards,

Alison McKinnon

Lead Nurse

ECMS

Inverclyde Royal Hospital

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 09/02/2022 at 08:57
Published on Care Opinion at 08:57

Dear cruxdt66

Thank you for taking the time to get in touch with your kind feedback. I am delighted to read your lovley words about all the staff who looked after you, this is wonderful to hear and I am sure the care and cheefulness made a difference to your experience too.

I hope you are feeling better and wish you the very best

Thank you once again

Lesley

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Response from Fiona Campbell, Clinical Governance Manager, NHS Highland 3 years ago
Fiona Campbell
Clinical Governance Manager,
NHS Highland

Submitted on 09/02/2022 at 09:56
Published on Care Opinion at 09:56

Dear cruxdt66

Thank you for taking the time to write about your experience and for your very kind words.

I have made staff at Dunoon Hospital aware that you appreciated their care. It means a lot to staff to receive such positive feedback particularly during this time.

I hope that you are making a good recovery and wish you well for the future.

Kind regards

Fiona Campbell

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