"Understanding, warmth and kindness"

My daughter had to have emergency surgery and stayed 4 days in ward 3b at the Royal Hospital For Children Glasgow in January 2022. I actually don't have the words to express just how truly outstanding the care was from every single staff member on the ward, from the auxiliaries to the nurses to the medics/surgeon. Unlike any other hospital ward or medical care facility we have ever experienced.

We were truly taken taken aback and so very thankful for all the understanding, warmth and kindness shown by all staff not only to my daughter, but to myself. All staff were always enquiring if we needed anything and could never do enough for us. I actually don't know how they manage to have the time or the energy in such a busy surgical ward to care for parents as well as the children, but they do and do it so well.

We only spent a few days in Ward 3b , but when we were leaving I felt quite emotional saying goodye to the staff nurse and so very grateful for the depth of care given to my daughter. We thank you from the bottom of our hearts for everything.