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Genuinely interested in my wellbeing

Posted By Baz59

"Genuinely interested in my wellbeing"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Urgent Care Centre Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I became very unwell in the early hours of the morning of Thursday 27th January and was taken by ambulance to A&E at Forth Valley Royal Hospital at Larbert.  The paramedics, Ronnie and Stuart, were both brilliant and professional as was  Ashleigh, my A&E nurse and Alicia, nurse student.  I felt they were friendly yet professional and genuinely interested in my wellbeing and explained everything that was going to happen in terms of tests.

After a couple of hours in the A&E dept, I was transferred to the Urgent Care Centre which I understand is a relatively new department at the hospital.  Again, there I received professional yet friendly care from all the staff who, if directly dealing with me introduced themselves and made sure I was comfortable and explained what they were doing.  The doctor who saw me with regards to my health issue was absolutely brilliant.  She really took the time to listen to what I had experienced and then explained to me next steps for my health and what would be put in place to achieve this.  Overall, I was extremely impressed with my experience this morning.  There were no delays in my being treated,  I felt fully informed and all the staff were nothing but kind, friendly and professional.

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Responses

Response from Pamela Scott, Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre, NHS Forth Valley 3 years ago
Pamela Scott
Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 07/02/2022 at 09:10
Published on Care Opinion at 09:10

Dear Baz59

Thank you very much for your lovely feedback regarding the care you received. We are so pleased to hear how helpful our new service was for you.

I will ensure your comments and thanks are passed onto the team who I am sure will appreciate your lovely feedback. Wishing you all the best for the future

best wishes

Pamela Scott

Clinical Nurse Manager

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Response from Kirsty Meikle, Lead Nurse, Ageing & Health, Forth Valley 3 years ago
Kirsty Meikle
Lead Nurse, Ageing & Health,
Forth Valley

Submitted on 07/02/2022 at 09:46
Published on Care Opinion at 09:46

Dear Baz59

Thank you very much for taking the time to post this feedback. I am sorry to hear you had such a worrying experience, I hope you are feeling much better now.

I am delighted to hear you were cared for in such a kind and compassionate way, as this is what we strive for with all our patients.

I will ensure this is shared with the named ED staff members and the rest of the team. Feedback such as this is very much appreciated, especially during such challenging times.

Thank you again and take care.

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 09/02/2022 at 09:11
Published on Care Opinion at 09:11

Dear Baz59

Thank you for taking the time to post your feedback here on CareOpinion. I am really sorry to hear you had to make use of our services as well as those of the wider NHS.

I am thrilled to read about all the wonderful care given by everyone who looked after you, it appears everything was explained to you along the way, which is very important, and everyone was so professional and understanding at every step of your journey.

If you would like me to pass on our kind comments to our crew Ronnie and Stuart, I would be delighted to do this for you. If you would like this to happen, please may we ask you email our Feedback team as sas.feedback@nhs.scot with your name and address. It would be really useful if you could make reference to your username which will allow us to link up with this story.

I hope you are feeling much better and now on the road to recovery

Thank you once again for getting on touch

Best Wishes

Lesley

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