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Above and beyond

Posted By nuthatchtq87

"Above and beyond"

About: Causeway Hospital / Radiology

(as a service user),

Hilary went above and beyond.  She made me feel calm and at ease, and was sweet and approachable.

A first class service.

Thank you Hilary.

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Responses

Response from Matt Suddaby, Site Lead Radiographer - Causeway, Radiology Department, Northern HSC Trust 2 years ago
Matt Suddaby
Site Lead Radiographer - Causeway, Radiology Department,
Northern HSC Trust

Submitted on 28/01/2022 at 11:02
Published on Care Opinion at 13:17

picture of Matt Suddaby

Above and beyond | Care Opinion

Dear nuthatchtq87,

My name is Matt Suddaby and I am the Site Lead Radiographer in Causeway Hospital. I wanted to thank you for taking the time to compliment Hilary on her approach to your care. I will make sure your kind feedback is passed to Hilary.

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Update posted by nuthatchtq87 (a service user)

Thank you so much for acknowledging the care I received from Hilary. She was extremely caring and helpful.

I have had many scans before and found them uncomfortable depending on the area of the body. With Hilary I never felt a thing. Hilary you are a credit to the NHS.

Response from Carissa McClarty, Facilitator for Patient and Client Experience, Nursing & User Experience, NHSCT 2 years ago
Carissa McClarty
Facilitator for Patient and Client Experience, Nursing & User Experience,
NHSCT

Submitted on 01/02/2022 at 10:08
Published on Care Opinion at 10:08

Hello nuthatchtq87.

My name is Carissa McClarty. I am a facilitator for Patient and Client Experience within the Trust. I am so happy to hear of such positive feedback and wish you all the best.

Thanks,

Carissa.

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