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"What happens next?"

About: Community Services / Bladder & Bowel Care North Devon District Hospital / Urology

(as the patient),

I had to have an endoscopy procedure on the 7th January for rather a large prostate problem and firstly I want to say that the staff were very good, in fact absolutely brilliant. They were so caring and dedicated. It is not a nice experience to go through, but they reassured me throughout. Since the procedure itself I had to be admitted through A & E has I had retention problems and had to have a catheter fitted last Saturday. Those staff also were wonderful, and I am grateful to the NHS Staff.

The problem that I have though is that as the catheter was fitted in a rush I was discharged without knowing what happens next. I don’t know how long the catheter should be in for? I don’t know when my next appointment is? I don’t know if there is a care plan in place for me?

I rang my own GP yesterday and a receptionist but me on hold for 15 minutes to come back and tell me she thinks I am waiting for a referral to the catheter clinic but doesn’t know when or where.

I am a little confused and not sure what I should be doing.

However, that said I wanted to thank the hospital staff for looking after me.

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Responses

Response from Paula Howells, Senior Medical Secretary (Northern Services), Urology Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Paula Howells
Senior Medical Secretary (Northern Services), Urology Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I have worked in the NHS for over 35 years as a senior Medical Secretary in various specialties. I currently work in the Urology Department providing PA services to the clinical team.

Submitted on 26/01/2022 at 15:20
Published on Care Opinion at 15:20


picture of Paula Howells

Dear correspondencenf94

Thank you for taking the time and trouble to leave your feedback. I am pleased that you found the endoscopy staff to be reassuring and made your experience as best it could be and I will be sure to pass your feedback onto them. I am, however, sorry that you had to attend A&E shortly afterwards as you went into acute retention and needed catheterisation, but pleased again that you found the staff in A&E to be "wonderful".

I would be very happy to see if I can help further with regard to your treatment plan and next appointment. However, I would need your name and NHS number and you can either contact me on my direct line 01271 314129 or email: paula.howells@nhs.net.

Thank you again for leaving such positive feedback. We will also use your feedback to try and improve our communication to patients following investigation/treatment.

Kind regards

Paula

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