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"Fobbed off by eye clinic"

About: Moorfields Eye Hospital (City Road Campus) Whipps Cross University Hospital / Ophthalmology

(as the patient),

My optician noticed that I had wet ARMD in my left eye, and told me to go to the local hospital (Whipps Cross) as an emergency. In their eye clinic they examined me and said that in a fortnight I would receive a letter telling me when to attend for treatment. As the optician had said it was an emergency, after a few days I consulted my GP, as the hospital  did not seem to regard the condition as as serious.

The GP told me to go to Moorfields hospital immediately. At Moorfields I was given treatment on the same day, and am still undergoing continuing regular treatment. I felt that I had been disgracefully fobbed off at my local hospital, and could have lost vision which could have been saved. Moorfields is treating me well.

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Responses

Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust 2 years ago
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 26/01/2022 at 14:23
Published on Care Opinion at 14:23


Dear polarisjr68

Thank you for taking time to contact us with feedback following your recent visit to Whipps Cross Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to wxpals.bartshealth@nhs.net or telephone 0208 535 6438

Kind regards

Central Complaints Team

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