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"Superb care from B5 and B4 wards"

About: Russells Hall Hospital

I was referred from my GP with severe abdominal pain to Ward B5 (AKA Emergency Surgical Hub) for triage and onwards. While it took some time for the admissions process to be completed and due to a busy period much of my wait was by necessity in the corridor, the initial triage and imaging were completed very quickly. I was on B5 overnight before being moved to B4 in the evening for two further nights.

The level of care from the nursing staff was nothing short of exemplary. Despite being incredibly busy and the 4-bed-room I was staying in on each ward having a challenging patient the nursing staff were very friendly, their care seemed totally genuine and nothing was too much trouble for anyone.

I have a significant fear of needles that all ward staff were very good indeed with, as well as the radiographer running my CT scan who needed to adjust my IV to inject contrast dye.

My consultant on the day of my discharge took me through my whole CT scan simply because I was curious, explaining pertinent bodyparts that the image showed, and explaining the condition diagnosed and what parts of the scan lead him to that conclusion

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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 3 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust
Submitted on 27/01/2022 at 14:58
Published on Care Opinion at 14:58


Thank you for your five-star rating and taking the time to tell us about your experience at our hospital.

We are so pleased to hear that you received outstanding care and treatment from our staff during your stay. It is great to hear that you your diagnosis was fully explained by the radiographer, and you were made to feel at ease during what must have been a worrying time for you.

Your feedback has been shared with the staff mentioned and senior management who will be thrilled to hear of it.

We wish you a speedy recovery.

All the best and take care,

Patient Experience Team

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