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Too many Coronavirus messages

Posted By branfq73

"Too many Coronavirus messages"

About: Devon Doctors Ltd / NHS 111 North Devon District Hospital / General medicine

(as the patient),

I was experiencing chest pains that I’d been having for over 18 hours. I called 111 and had to listen to long messages about coronavirus before accessing the service I needed.

At the hospital the normal TV programs had been replaced by a loop of messages about how bad the virus is and about how we should all have the vaccine.

Do we need to be subjected to constant brainwashing? We all know the story, that is designed to make people anxious all the time? There’s no escape and when you’re in a waiting room, many people need something to distract them. Can’t you play something more calming?

The care on the other hand was wonderful. I have no complaints of the staff. Just the politics.

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Responses

Response from Sarah Delbridge, Engagement Manager, Communications Team, Royal Devon University Healthcare NHS Foundation Trust 3 years ago
Sarah Delbridge
Engagement Manager, Communications Team,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 25/01/2022 at 14:28
Published on Care Opinion at 16:02

Thank you for your kind words about the care you received and we hope that you are well on your way to getting better.

Thank you for your feedback and sharing what could have made your experience better. We’re sorry to hear that the content on our TV screens made you feel anxious.

The NHS is continuing to respond to the impacts of the COVID-19 pandemic, and these are important messages that we need to share in every place that we can. They are designed to reassure that we are taking the right steps to keep people safe, and remind patients and visitors about what the NHS needs you to do, to help keep staff and other patients safe.

I hope this helps to explain why we do need to keep sharing these messages. We do want to make sure that the messages we are sharing are up to date, so we will keep reviewing the content we are sharing on our screens, and update them as necessary.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Damien Mills, Communications Lead, Devon Doctors Ltd 3 years ago
Damien Mills
Communications Lead,
Devon Doctors Ltd

Submitted on 14/02/2022 at 17:04
Published on Care Opinion on 15/02/2022 at 09:25

The messages to which you refer can be heard when you call NHS 111 from anywhere in England and have been devised with the sole intention of signposting callers to the help they are seeking as quickly as possible.

We are pleased to hear you were happy with the care you received and trust you have now fully recovered from the chest pains which prompted your call.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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