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Helpful and understanding

Posted By Motherwell fan

"Helpful and understanding"

About: Lanarkshire Community Services / Continence Services University Hospital Wishaw / Urology

(as a service user),

I was referred to the service by Dr Hassan, urologist, due to persistent utis. Everyone at the clinic has been so helpful and understanding. Michelle saw me in the clinic and went above and beyond to get me treatment for a persistent infection. I am very grateful for her kindness and it is the first time in years that I have felt someone properly understands. Dr Hassan has also been very helpful and proactive.

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 3 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 25/01/2022 at 09:59
Published on Care Opinion at 09:59

picture of Jean MacDonald

Dear Motherwell fan

Many thanks for sharing your story on Care Opinion regarding your treatment when attending University Hospital Wishaw and subsequent treatment from the continence service.

It will be my pleasure to share your positive words of encouragement to all staff.

Best wishes

Jean

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tracey Hughes, Team Leader, Continence Service, NHS Lanarkshire 3 years ago
Tracey Hughes
Team Leader, Continence Service,
NHS Lanarkshire

Submitted on 25/01/2022 at 17:23
Published on Care Opinion on 26/01/2022 at 09:10

Dear Motherwell fan

Thank you so much for taking the time to send in your lovely comments about my team and to Michelle.

Michelle will be delighted to hear that she has made a huge difference to your quality of life and to hear your lovely comments about her professionalism and caring manner

I'm glad to hear that your recurrent Urinary Tract Infections have resolved.

I will pass on your comments to my team, in particular to Michelle and Dr Hassan.

Thanks again

Tracey

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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