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Very long delay with CAMHS crisis

Posted By Phenobarbidoll

"Very long delay with CAMHS crisis"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Paediatrics Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services - Crisis Team

(as a parent/guardian),

My daughter was admitted to QMC for treatment following an overdose on Thursday evening. The care from the hospital was excellent, despite clear staffing problems. However, her discharge from the ward was delayed by several hours because the CAMHS crisis team didn't have anyone to send to review her. They reportedly told the ward nurse who phoned that they only had one person working. That's completely unacceptable - CAMHS crisis is surely a priority service. 

My daughter's mental health started to deteriorate during the lengthy wait for a review (which she finds completely pointless anyway) and by the time a staff member did arrive on the ward (about 4 hours after they were called), she was unwilling to engage and said very little.

Staffing needs to be sorted out in this team as it was the only weak link in the treatment she received at QMC.

The clinician who attended was apologetic but I didn't feel the review added anything clinically useful.

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Responses

Response from Helena Marren, CAMHS Crisis Team Leader, CAMHS Crisis and Liaison team, Nottinghamshire Healthcare NHS Foundation Trust 2 years ago
Helena Marren
CAMHS Crisis Team Leader, CAMHS Crisis and Liaison team,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 20/01/2022 at 12:38
Published on Care Opinion at 13:40

Dear Phenobarbidoll

I am sorry to read of your recent experience.

I would like to invite you to contact us so that we can discuss this further, identify learnings for our service and also ensure you and your daughter have appropriate support in place and have a further opportunity to feel listened to.

Please contact the team on 0115 8440560 and ask for either Operational Team Lead Phil Machin or myself Clinical Team Lead Helena Marren

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nottingham University Hospitals NHS Trust 2 years ago
Nottingham University Hospitals NHS Trust

Submitted on 03/02/2022 at 09:46
Published on Care Opinion at 09:46

Dear Phenobarbidoll

Thank you for taking the time to leave your feedback and I’m sorry to read of the issues that you experienced. I’m pleased to hear that your daughter received excellent treatment from the hospital and I hope that she is recovering well following her stay. Unfortunately we are unable to comment on your feedback for the CAMHS crisis team but I can see that our colleagues from Nottinghamshire Healthcare have requested further information so that they can look into your concerns.

Best wishes

Anthony Harbottle
Patient Experience Officer

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