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Horrible practice

Story from nhs.uk

"Horrible practice "

About: Royal Blackburn Hospital

I was told by 111 to go to this hospitals a&e within an hour as its an emergency so I did. 4 hours later and I had only been triaged (i was also the only person in the waiting room). Then a nurse told me she’d be with me in a minute to do my ecg, she just had to sort out the room and get the machine. 45 minutes later she was nowhere to be seen. 30 mins after that I asked a nurse what was happening with my ecg and got told that I am being impatient and I need to wait for someone to come and she didnt know how long it’d be. Overall I left the a&e without getting any tests done.

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Responses

Response from Royal Blackburn Hospital 2 years ago
Royal Blackburn Hospital

Submitted on 17/01/2022 at 09:22
Published on nhs.uk at 11:21

Thank you for taking the time to share your feedback on the NHS Website regarding your recent visit to the Emergency Department at Royal Blackburn Hospital.

We are sorry to learn of your experience and will ensure that your feedback is brought to the attention of the senior staff for the Emergency Department.

If you would like to provide us with further information then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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