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"Not as good "

About: St Marks Hospital (Harrow)

I have had an appointment for endoscopy under anesthesia on 12th Jan at 12.30pm in .I was waiting 2+yrs for my endoscopy under anesthesia and in the evening before my procedure someone called me asking if I have done PCR test before hand. During pre assessment before procedure I was told to do a blood test but doing COVID test wasn't mentioned. I have not received a test kit that supposed to come home either. I was given an option to come in the morning at 8 am to hospital to get PCR test done which would take about 4hrs for results . My appointment time was 12.30 but it didn't happen at this time as they had to know the PCR results. Overall the day dragged itself and was filled with long wait and uncertainty if I will get the check up done. I was not eating from the evening before the day of my procedure and were not drinking anything from 10.30am.

I was waiting a long time to be let to endoscopy Unit and was allowed to come through when the results came in at 2.28pm which caused my procedure to be later than planned . Approximately doctors took me to get me ready about 4.48pm .

On my portal at patientsknowbest there is a mistake in the raport saying I was let out of endoscopy at 5pm but in reality I was let out at 7.30pm. I demand explaination and compensation for me and all the staff members that have been taking care of me that day .

All the nurses and doctors been very pleasant even tho they suffered because of someone's mistake they had to do overtime and wait for me to wake up from anaesthesia.

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Responses

Response from Patients Services Manager, London North West University Healthcare NHS Trust 4 days ago
London North West University Healthcare NHS Trust
Submitted on 24/01/2022 at 10:13
Published on Care Opinion at 10:13


Dear Edyta

Thank you for your post about your recent Endoscopy appointment at St Mark's Hospital.

I am very sorry that there seems to have been an error in communication with you about your COVID test, which resulted in you having to be in hospital for longer than you should have been.

I acknowledge that you would like an explanation for this, as well as some form of compensation, and we would very much like to investigate exactly what happened to ensure that it doesn't happen again. I would be very grateful therefore if you could write to our complaints team at LNWH-tr.complaints@nhs.net, who will ensure that your concerns are investigated and responded to.

My apologies again for the delays and inconvenience caused. Despite your poor experience, I am very grateful that you have taken the time to compliment the doctors and nurses that you saw on the day, and will share your kind words with those staff in the Endoscopy team.

Kind regards

Peter Hare

Patient Services Manager

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