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Miserable, rude reception staff

Story from nhs.uk

"Miserable, rude reception staff"

About: King Street Surgery

Rang today to chase up a online consult from 4 days ago. Receptionist was rude, dismissive and totally miserable. I appreciate you're probably getting a lot of frustrated patients and experiencing high volumes of appointment requests, but as an A&E nurse myself (who is also under extreme pressures at work) I am never rude to my patients. Every doctor and nurse I have seen from this surgery over the years is fantastic. Your reception staff are doing them a disservice

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Responses

Response from King Street Surgery 2 years ago
King Street Surgery

Submitted on 18/01/2022 at 17:27
Published on nhs.uk at 20:06

Dear Patient, thank you for your feedback in which you say the person you spoke with was rude and miserable. We are sorry for your experience and will remind our team about telephone calls and how to deal with them, kind regards Mrs A Ryder, Operational Development Manager

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