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"Rude and arrogant"

About: Swan Surgery

admittedly our son got the time wrong for his face-to-face appointment, he was 10 mins late arriving. The receptionist said she, therefore, cancelled his appointment and no GP would see him.'s ok when GPs are late you are made to wait and wait and wait. The receptionist had no idea what the medical situation was, yet she took it upon herself to cancel. How is it a receptionist can make these decisions?

Additionally, she spoke rudely and was condescending. Odd how there are signs in the surgery to treat their staff kindly and with respect, yet they can be rude to us logo
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