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"Unpleasant experience at booking clinic"

About: Forth Valley Royal Hospital / Maternity unit

(as a service user),

I attended my 12 week booking appointment at the woman and childrens department at Forth Valley Royal Hospital yesterday. First we met the sonographer who was pleasant before we moved on to the maternity outpatients. There we saw a nurse/midwife, who didn’t introduce herself to us and her name badge was turned away so I couldn’t get her name. 

I had previously had a telephone consultation with my midwife who was very nice, we discussed a lot including pregnancy vitamins which they could supply. Due to my intolerance to swallowing tablets I described the pregnancy vitamins I take which are chewable. She asked me to bring them in to my face to face appointment so we could make sure they contain everything I need to keep baby healthy.

When I asked the clinician if she could check if they were okay she first responded with “how would I know?” I didn’t want to be impolite so told her how I was asked to bring them in and someone would help me and if she didn’t know, could we ask someone who would.

After reluctantly looking at them she said many off-putting comments including “I mean, what is biotin, why is that in there?” Once leaving, now concerned that I was ingesting something that a medical professional wasn’t aware of, I looked at the ingredients I was given in my pack from the hospital which contained biotin! 

Overall the experience which was supposed to be nice, was really horrible due to an unpleasant clinician. I very much hope that my pregnancy journey with the maternity unit does not continue this way.

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Responses

Response from Alison McBride, Department Manager/Senior Midwife, Women & Children, NHS Forth Valley last week
Alison McBride
Department Manager/Senior Midwife, Women & Children,
NHS Forth Valley
Submitted on 14/01/2022 at 16:34
Published on Care Opinion at 16:56


picture of Alison McBride

Dear Pleasant patient

Congratulations on your pregnancy and I hope you are keeping well.

I would like to apologise for this experience and reassure you that we will look into this situation as this is not the experience we would expect you to have encountered.

You already appear to have developed a positive relationship with your team midwife therefore I would encourage you to continue this and seek advice when required.

I would like to reassure you that as you have read, the vitamins we issue during pregnancy do contain biotin therefore are safe to take.

As care opinion is an anonymous forum, I wondered if you would feel able to speak with myself or the department manager for maternity outpatients to allow us to gather some more details around your experience.

Our contact details are:

Alison McBride, alison.mcbride@nhs.scot, 01324 567480

Kirsty MacInnes, kirsty.macinnes2@nhs.scot, 01324 567249

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