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"Lovely clinic team in Opthalmology"

About: University Hospital Hairmyres / Ophthalmology

(as the patient),

A very simple story and I actually work in the Hospital but in a totally different Department so have no knowledge of how Ophthalmology works.  I have had a cyst on my eyelid for many years.  My Optician referred me to Hairmyres with this cyst as it was swelling a wee bit.

I had a lovely telephone call from the appointments gentleman called Mark to set up the time. At the clinic a very pleasant Consultant Dr Jamieson examined it along with his Student.  There and then the Specialist Nurse was called in, I was taken to another treatment room and  before I knew it the cyst was removed.  What a lovely Team that day in the clinic, very impressed with their manner and treatment, made me very at ease and not at all concerned.  Very much appreciated.  

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 13/01/2022 at 08:45
Published on Care Opinion at 08:45


picture of Rick Edwards

Dear SheNiv,

Thank you for taking the time to recognise the professionalism of the staff. As with all areas of healthcare, the safe and timely provision of care is a team effort involving different staff groups which you have experienced with the Ophthalmology Service.

It will be my pleasure to share your feedback with the staff you have identified by name and the wider team; it will be a real tonic for them.

Kind regards

Rick

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