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Health Visitor who genuinely cares

Posted By AL21

"Health Visitor who genuinely cares"

About: Public Health Nursing / Health Visiting Service

(as a service user),

I am a first time mum to twins & after having a few different health visitors I was then assigned Kelly.

My little boy was a slower weight gainer than the girl & to put my mind at ease Kelly made plenty of visits to check his weight & was always very professional & reassuring.  When it came to weaning I was unsure about timing etc & lacked a bit of confidence & again Kelly helped me sort a good feeding routine that worked for us & helped me gain confidence when it came to introducing allergens.

As a first time mum it’s great having someone you can build up a ‘relationship’ with and have confidence in picking up the phone to ask questions to knowing you won’t be judged & support is always there.

In my view Kelly goes over & above & genuinely cares for the mums & babies she visits.

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Responses

Response from Carissa McClarty, Facilitator for Patient and Client Experience, Nursing & User Experience, NHSCT 3 years ago
Carissa McClarty
Facilitator for Patient and Client Experience, Nursing & User Experience,
NHSCT

Submitted on 17/01/2022 at 11:39
Published on Care Opinion at 15:37

Hello AL21.

My name is Carissa McClarty. I am a facilitator for patient and client experience within the trust. I am delighted to hear of such positive feedback about the Health Visiting service.

I know becoming a mother for the first time is somewhat daunting but I am so happy to hear that Kelly helped to build more confidence and you feel comfortable to pick up the phone and ask any question.

I will ensure the team hear of your positive feedback,

Thanks,

Carissa.

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Response from Geraldine Doherty, Lead Nurse, Public Health Nursing, Paeds, Womens Services & Corporate Support, NHSCT 3 years ago
Geraldine Doherty
Lead Nurse, Public Health Nursing, Paeds, Womens Services & Corporate Support,
NHSCT

Submitted on 17/01/2022 at 13:16
Published on Care Opinion at 15:38

Dear AL21

My name is Geraldine Doherty and I work as a Lead Nurse within Public Health Nursing in the NHSCT. Congratulations on the birth of your son and daughter and thank you so much for taking the time to acknowlege the great support provided by your Health Visitor Kelly. It is lovely to hear your relationship with Kelly has been an important source of information, knowledge and reassurance following the birth of your twins.

Your reflection on Kelly's support and genuine care for yourself and your twins will be shared with Kelly and her colleagues in appreciation and thanks.

Best wishes to you and your family.

Geraldine

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