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"Looking after me when I really needed it"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

I had slipped and fallen in my garden - dislocated toe! And later learned it was fractured too.  I went immediately to the ED at Forth Valley and was taken within 30 mins. I cannot thank the staff enough for their care and attention, and for looking after me!  I was worried as I had a damaged foot previously operated on but it was fine. Staff were great and took great care of me from the ED, X-ray dept and porters. When doctor pulled toe back into position, she made that look so easy!! It was amazing. The nurse that looked after me was so supportive when doctor was carrying this out!  I had to be fitted with a boot before going home and this was done so well by the nursing assistant!  She was superb. I was so sore and upset when I walked through the doors of the ED department, but staff made me feel I was looked after and safe!  It’s a horrible time with this pandemic going on and I’ve been in touch with my own GP surgery on occasions, but was so good to see these professionals face to face ( masks on obviously)!  Thank you all so much for helping me when I really needed it.

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Responses

Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley 3 years ago
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley
Submitted on 19/01/2022 at 09:36
Published on Care Opinion at 09:36


Dear marsew59

Thank you very much for taking the time to post such lovely feedback for our staff and department.

I am sorry to hear you suffered such a painful and upsetting injury, I hope you are recovering well.

I am delighted to hear that your experience in the ED was so positive and I will ensure this is shared with the team. Feedback such as this is very much appreciated, especially during these challenging times. It certainly gives our staff a well deserved boost to hear their hard work is appreciated.

Thank you again and best wishes.

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