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"Patient, Kind & Understanding Staff"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Gynaecology/Female surgery Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

After suffering from hip and knee pain, I phoned for an ambulance to Daisy Hill. The ambulance crew were absolutely perfect in every way and I had a grand experience with them.

I was then admitted to A&E where I was kept overnight. I had to wait a while and it was not very nice when in pain to lie on a trolley for this amount of time, but I received pain relief thankfully. All the staff have been very good working under the current circumstances and pressures.

Up on the Female Surgical Ward it has been grand - very good up here. Every member of staff has been excellent - really understanding, patient and kind - from the consultant right down to the cleaning staff.

The only real thing that needs improving is the food. The meals really are not great. Thy are all quite stodgy. There is not much fresh fruit - you  can get an apple or a banana, but you cannot get any strawberries, grapes or melon etc. There is also not much fresh vegetables; all you get is broccoli etc. - a bit more variety would be nice, for example turnip. I also think more lighter options should be available at lunch, rather than just potatoes at both lunch and dinner which is a bit much.

Other than this, everything else is fine.

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Responses

Response from Personal Assistant Support Services, Functional support, SHSCT last week
Submitted on 10/01/2022 at 09:01
Published on Care Opinion at 09:01


Thank you for posting regarding your current hospital experience.

I am sorry you are disappointed with the food quality and choices and I have passed your comments to the Catering Team. Patient menus are reviewed regularly and feedback is taken into consideration as part of the review process.

I wish you a speedy recovery.

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Response from Rebecca Smyth, Graduate Intern, Quality, Safety and Improvement, Northern Ireland Ambulance Service last week
Rebecca Smyth
Graduate Intern, Quality, Safety and Improvement,
Northern Ireland Ambulance Service
Submitted on 11/01/2022 at 11:10
Published on Care Opinion at 11:45


picture of Rebecca Smyth

Dear rainzx56,

Thank you very much for taking the time to share your recent experience with us. It is lovely to hear our staff described as ‘absolutely perfect’ and I’m sure it will give the crew who attended to you a morale boost.

I would be delighted to pass your compliments on to the crew who attended to you, however I would require a few extra details to enable me to identify and locate them. If you would be prepared to discuss this further, please feel free to contact me on rebecca.smyth@nias.hscni.net.

I wish you a speedy recovery and hope you are feeling much better,

Kind regards

Rebecca

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Response from Josie Matthews, Lead Nurse, Surgery & Elective Care, Southern Health & Social Care Trust last week
Josie Matthews
Lead Nurse, Surgery & Elective Care,
Southern Health & Social Care Trust
Submitted on 11/01/2022 at 17:17
Published on Care Opinion at 17:17


Good afternoon

Thank you for taking the time to post your feedback on care opinion. Feedback like this is great to share with nursing staff.

Wishing you continued good health.

Kind regards

Josephine Matthews

Lead Nurse Surgery

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