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"Delivery suite & Kent ward"

About: Medway Maritime Hospital / Maternity

(as the patient),

Delivery  suite

Long story short I had brilliant  midwife  look after me throughout my labour. She was kind and caring and listened.  She always  made sure  the patient and family were okay.  She never took her break the whole shift  and I'm pretty sure she left late just to get me to the ward after my emergency  c-section. Her name is Bernice.  I think the trust need to realise  how lucky they are to have someone like her work for them.   The Dr was also great  and he would listen and take the time to explain things.  He would tell you his opinion  on things but he had to talk to his  superiors who would  make the final decision without even seeing you.  I cant really fault the delivery suite/ theatre staff based in my experience .

Kent ward 

After surgery I was told I'd be helped by the nurses to change/ feed baby.  My partner got kicked off the ward  20 minutes after us getting there due to covid guidelines. I found my nurse from the beginning  was very rude and  never helped me once with baby other than to put her on me to feed but the nurse had taken my bottles to  sterilised and never gave them back.  I was left chasing pain killers and struggled with every task. This staff member then left my baby uncovered  after telling me she was cold so I had to force myself  to stretch across to cover her.

Around midnight I was expected to get out of bed for a wash and so they could remove my catheter. The same staff member left me on the rail of the bed whilst  removing  the catheter  then complained  that I was sitting on it.  They laughed in my face when I asked if they had a frame that I could use to help push my top half up. 

The day staff however  were routinely bringing  me painkillers and checking in on me.

My experience  was great for delivery. But poor for Kent ward 

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