I called NHS 24 two days ago as I had severe pain in my mouth. I got an out of hours appointment next day at Wishaw General where they extracted my tooth. However today (one day after extraction) I have excruciating pain all on right side of face including jaw and ear I haven't got a dentist yet because they can't see me until mid Feb to register me due to being busy because of covid.
Therefore I called NHS 24 this afternoon as nothing was helping my pain and I'm in agony. I got a lovely man who explained that there was a number I could call during the day to try to get seen...he stayed on the line to check if I got help. The number was for the community dental line which sees patients that are not registered with a dentist and have urgent pain. When I spoke to them it was discovered I am registered at a dentist but I explained that it is in an area I cannot return to due to previous serious domestic issues. I was told that they couldn't just see anyone and everyone because they would be over stretched. They even checked with their clinical supervisor who said the same.....where was the compassion? My right to treatment?
I have now been left for approx 7 hours in severe pain. I called NHS 24 again this evening at 5.17pm approx as I just can't stand the pain anymore and I was told off cos this is for when doctors and dentists are closed. I said I can't get a dentist and basically told that I need to get one as I can't keep being treated by the NHS basically (this extraction was done out of hours as I haven't got a dentist and I now have issues next day). I was told I would have to call back at 6pm, bearing in mind this was 5.17pm and its taking over an hour at a time to get through. I was told again that there was nothing they could do for me until 6pm.
I appreciate that the community dental team have rules but I gave a valid reason as to why I couldn't go to my registered dentist of over 2 years ago because of covid and ptsd due to what happened. I have tried relentlessly to get registered in my new area, however due to covid it is impossible. As I said above it will be mid Feb before I can get registered here. Anyways I was really upset when I came off the phone and I told NHS 24 that there was nothing the community dental team could do. Its now 17.54 and I just know I'll wait ages to get through again and I'll be told they can't see me until tomorrow which means being left in severe pain for 24 hours which is cruel!
"Feel like I was treated like a second class citizen"
Posted by Cute.duckie (as ),
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