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"Inner Space - my first NHS Hospital experience"

About: Ninewells Hospital / Cardiology Perth Royal Infirmary / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Just an ordinary Sunday night and nothing exciting on the telly, again. Not feeling too great anyway, so I’ll best be hitting bed early with a hot drink.

Then it comes, hits my chest like a wave of lead, leaves me breathless, reeling, fearful of more too come. Get the phone while I still can. Just me on my own these days,  and these past few months have taught me to be prepared, self sufficient, less fearful of the unexpected...

But this whooshing sensation inside has “fearful” written all over it, all coiled and taut, perhaps to hint at worse to come? There are times when to hesitate can save face later. This isn’t one of those. 

I make the call.

Twenty minutes later two ninja medics whirl around my room, set up some gear, reassure me with their purposeful presence before taking in my data - telemetry, they call it. Blood pressure and heart rate: not quite as explosive as I’d feared, I’m glad to hear, but deffo worth a closer look, they reckon in that bulletproof pleasantness that I’ll get to meet very up-close and again and again these next three days.

Once strapped into the ambulance heading for Perth and having a wee chat with the medic, that crushing pressure inside me has almost lifted and I feel a bit of a fraud to be honest. But once through A&E things become clearer. That punch I’d felt had indeed been a heart attack, albeit a minor one. So, good call, after all.

It’s nearly 3 AM by the time they wheel me up to the HDU - high-dependency unit. But you wouldn’t know it. The nurses are engaging, wide-awake, and happy to hear my backstory all over again, understanding of my frazzlement with all that’s washed over me these past three hours. I tell them this is my first ever overnight stint in hospital - honestly - and they smile politely, not least by way of offering me tea. Sure, they’ve seen it all, and often. But that doesn’t make any of them seem bored. I drift off at last, to the polite chimes of overhead vitals monitors, four in this room alone, hi-tech, just like you see in the movies. The one above me displays my very own name. Which, for so many reasons, has me weep, quietly.

Tests, tea and talk, the latter much needed by me after my boring Sunday that never was. All part of the reliable undercarriage to bear my hopes and fears through two uncertain days. And then, reasonably good news: the angiogram (quite the cyber-busting procedure involving long thin wires and tiny tubes to scrub and repair damaged heart arteries) had worked well, and together with a cornucopia of pills should restore my 61-year-old ticker back to near-normal for its age. My relief - their reward. And yes, it’s massive, for all of us.

I write this wee story reclining on my trusty ward bed and awaiting a taxi to take me home. It’ll feel a little different, my home, I’m guessing, now that I’ll see it with slightly wider eyes. And for that and much besides I’d like to very much thank the unflappable nurses and doctors at Perth Royal Infirmary and Dundee’s Ninewell Hospital (angiogram), as well as the indefatigable ambulance teams who ferried me through this unexpected inner-space adventure. Special thanks to Stewart, Denise, Yvonne, Kevin, Christi, and not least Ashley - you all know who you are. Vorsprung durch Technik, but with a smile!

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Responses

Response from Kenny Freeburn, Regional Director, East, Scottish Ambulance Service 3 years ago
Kenny Freeburn
Regional Director, East,
Scottish Ambulance Service
Submitted on 05/01/2022 at 16:19
Published on Care Opinion at 16:24


Dear Tom,

Thank you for taking the time to describe your experience in such detail, it sounds like a really frightening experience and I am so glad to read that your treatment has gone well and you are heading home.

I know it will mean a huge amount to all of the staff involved in your care to hear you talk so highly of them and and I would like to make sure that your thanks is passed on to each of the ambulance staff personally. In order to do that I would need a little more detail if you felt willing to contact me directly on kennethharold.freeburn@nhs.scot

Thank you again Tom and best wishes.

Kenny

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Response from Scott Murray, Senior Nurse, Theatre Services, NHS Taysde 3 years ago
Scott Murray
Senior Nurse, Theatre Services,
NHS Taysde
Submitted on 05/01/2022 at 19:43
Published on Care Opinion on 06/01/2022 at 09:34


Dear Tom,

Many thanks for your much valued feedback which I am sure the staff here in Ward 5 will enjoy reading. It was a pleasure to meet you and I am pleased your care journey was a positive experience.

Such feedback really does serve as a boost for the team so thanks for taking the time to send it. I will be sure to pass on your special thanks to Kevin, Christy and Yvonne.

Wishing you a speedy recovery from the Ward 5 team in PRI.

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Update posted by Tom2022 (the patient)

Thank you, Scott. My huge thanks are primarily directed at everyone I encountered on Ward 5 plus the PRI Echo team. Perhaps you could also pass on my thanks to Ashley and the Angiogram team at Ninewells Coronary Intervention?

And finally, the nurse from Ward 5 (I sadly forgot her name) who walked me to the taxi yesterday and then came running back once more with some meds I'd forgotten to collect - please send her my kindest thank-you as well.

I'm already feeling better now than I have for quite some time. Which tells a story in itself, I think. Planning to capitalise on that in the weeks and months to come. Perhaps I'll find a way to give you and the team an update sometime on how things pan out.

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 07/01/2022 at 16:59
Published on Care Opinion at 16:59


Dear Tom2022

Thank you for taking the time to get in touch with your Feedback. It's really kind of you to thank all the staff who looked after you, especially after going through such a worrying and stressful situation and also being admitted to hospital for the very first time.

It speaks volumes when you have such kind words for everyone involved in looking after you and it would appear everyone has provided a high standard of care which is really wonderful to hear.

I would really love to pass on your thanks and kind words to the crew that attended to you. If you would like me to do this for you, please may I ask you contact our team at sas.feedback@nhs.scot with your name, address and date of when we attended. Please may I also ask you make reference to your Care Opinion user name which will help us to easily link to this story.

I hope you got home ok and are now recovering well.

Best Wishes to you and thank you so much once again

Lesley

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Update posted by Tom2022 (the patient)

Dear Lesley,

thanks so much for your comments and best wishes. I'm pleased to report I'm recovering well so far.

Regarding contacting the ambulance crews, I'm already in direct communication with Kenny Freeburn (see response above) to that effect. However, if you require additional information I'd be more than happy to send this directly to you by email.

Kind regards,

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