This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Marmite "

About: Heartlands Hospital

I wanna start and mention I am proud of our NHS heroes but I spent a week in the hospital and spent my time back and forth in different areas. I have experienced highs and lows. I will started off my review in reception where everyone in the vast public can hear all your details and your condition in a world where we protect our details(GDPR) , hospital has become a great place to breach your details ! I was in a the waiting area for a short time , I suffer from depression and high levels of anxiety.but I came in for faint spells my son came in with me to support my anxiety and language difficulties. The reception refused to let him in to sit with me until I was seen by the nurse. They were rude and consistently obstructing any form of support. The nurse nurse who spoke to me was very kind and was happy for my son to support me while I get seen by a doctor. The reception were adamant he can’t be their but it seemed now he sit with me. I then seen another lady with her child who had a similar issue but were allowed to stay. I was their for 18 hours from place to place in the a and e, I had not eaten I was told I will get something but nothing came, my son did ask can he bring some food but was told by nurses he won’t be allowed back on site, I needed him to support me with my anxiety so I told him to support me. After 18 hours I was admitted to ward 20. Which I stayed for 7 days. I want to thank all the doctors, nurses , acp, health practitioners, radiographers who helped me in my time of difficulties.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heartlands Hospital 2 years ago
Heartlands Hospital
Submitted on 12/01/2022 at 15:17
Published on nhs.uk at 19:39


Dear Jay

Thank you for taking the time to post your comments regarding your patient experience whilst in Heartlands Hospital. Although I appreciate the NHS is currently under pressure, I am pleased to read that you felt that your patient experience was efficient and caring in some areas, it will be my pleasure to ensure your feedback is highlighted to the senior management teams. I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments and will be made aware of the areas that need improvements.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k