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"How difficult is it to get personal clothing right?"

About: Waterside Hospital

(as a relative),

During a 6 week admission to hospital we wished to wash and look after my father's personal clothes. Was was not a vain man, but he was a man that was attentive to his appearance throughout his live and this was important to us that he continued to feel comfortable in his personal clothes. 

My father was being cared for in a single room and he had a wardrobe in the room. Despite that, during the entire time of he was in hospital, not once were his clothes collected without clothes belonging to another person also being in the bag.  This was pointed out to staff every single time (over 20 times in total) when clothes were returned and the importance of this to my father and his family was discussed, but nothing changed. 

Several times I visited by father and he was wearing someone else's clothes, it go to the point where I would ring the staff to check he was wearing his own clothes before taking another family member to visit. And even with that, on two occasions I had to asked for his clothes to be changed as they were not his, when I arrived at the ward. Indeed, the day he was discharged to a nursing home from the hospital he had another person's coat on.

The central question being asked by all family members was if the staff cannot manage to get his own clothes into a bag, what else are they not doing correctly. The confidence in staff in the unit was seriously undermined by this consistent failing and is now the key memory of my father's time in this ward. 

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 20/01/2022 at 17:42
Published on Care Opinion at 17:42


picture of Vi Gray

Hello SeeHim

I would like to provide you with an update. I have shared your feedback with the Service Manager who has discussed this with the staff and she will respond to you directly.

Thank you again for raising this

Best wishes

Vi Gray

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Response from Nicola Hayes, Dementia Service Improvement Lead - Acute & Non Acute, PCOP, WHSCT 2 years ago
We are preparing to make a change
Nicola Hayes
Dementia Service Improvement Lead - Acute & Non Acute, PCOP,
WHSCT
Submitted on 06/02/2022 at 21:44
Published on Care Opinion on 07/02/2022 at 10:56


picture of Nicola Hayes

Dear SeeHim

Firstly may I apologise for the late response.

My name is Nicola Hayes and I am temporarily Acting Head of Service for Older People's Mental Health.

May I thank you for posting your feedback, which will be used to make improvements to service provision.

I have shared your feedback with the Ward Manager Laura Hamilton who in turn is sharing this with Ward 2 Waterside Hospital nursing and caring staff.

Laura is currently reviewing the processes on the ward relating to personal clothing provision for each individual patient. Following the review, changes will be made to ensure that these failures are prevented from occurring in the future.

I deeply regret the consistent failures that you and your family have experienced and I will endeavour to ensure that processes are in place to prevent any future failures.

Both Laura and myself will provide a response to you following the review process and advise of our changes.

In the meantime, if you would like to discuss this further, please do not hesitate to contact Laura via her email address laura.hamilton@westerntrust.hscni.net.

Thank you again for raising this issue about your father's substandard care, which we will take seriously to rectify.

Best Wishes

Nicola Hayes

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