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Virtual call

Posted By loveqf83

"Virtual call"

About: Southern Health & Social Care Trust / Virtual Visiting Service

(as a relative),

Great idea but my mother lives on the border in an area where there is an horrendous signal. The call was a nightmare and we were on for about 1 minute and lost connection. My mother is 80 years old and was left upset. As for my father who has dementia, it was his first experience of this type of call and he was so confused and agitated by it all. It certainly didn't suit for my dad and mum. I feel that a phone call would be best. The nurse said we can't phone to speak with him as they are too busy. What is wrong with wearing full protective clothing, having lateral flow and visiting for 30 mins? I mean, a very very sick 81 year old with dementia deserves better. I think these blanket bans are horrendous.

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 04/01/2022 at 17:39
Published on Care Opinion at 17:39

picture of Mairead Casey

Good afternoon

Thank you for taking the time to share your experience of using our Virtual Visiting Service. Firstly may I apologise that our service was not suitable and that your mother and father were both left upset - this is not what we would want anyone to experience.

I would like to look into this matter to see how our virtual visiting service could support your family in a meaningful way.

Please contact me on 07789505502 or via email mairead.casey@southerntrust.hscni.net to discuss.

Kind regards

Mairead Casey

Virtual Visiting Manager

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Update posted by loveqf83 (a relative)

Thank you for your prompt response Mairead. Can I say just that the nursing care my father received during his hospital stay was fantastic.

Thankfully one of the nurses used their initiative and actually ended up phoning me asking if I could speak with my dad to settle him. We actually spoke with my dad on the phone several times and it was great and so much more productive for everyone. Virtual calls just didnt suit us.

I have very high regard for Daisy Hill and would like to thank the staff for all their hard work in these challenging times.

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
We are preparing to make a change
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 14/01/2022 at 11:31
Published on Care Opinion at 13:28

picture of Mairead Casey

Thank you for this update - I will share your lovely feedback with the nursing staff in Daisy Hill Hospital.

We are glad that you were able to have phone calls with your Father and we are looking into how our service could support phonecall with patients and families where phonecalls are most suitable.

Thank you again for sharing your experience and we hope that you father is recovering.

Kind regards

Mairead Casey

Virtual Visiting Service

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust about a year and a half ago
We have made a change
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 15/11/2022 at 11:51
Published on Care Opinion at 11:54

picture of Mairead Casey

Good morning,

I wanted to post an update on our virtual visiting service. We have updated our guidelines for Virtual Visiting Officers so that they can liaise with ward staff to facilitate a phone call if required. We thank you again for bringing this issue to our attention.

Kind regards

Mairead Casey

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