"Barriers to care all round "

I have no issues at all with the quality of care provided by nurses and doctors. Unfortunately there is a wall placed by receptionists at the practise - whether that being routinely slow to answer calls (at ALL times of the day - you cannot have 30 min waiting times ALL through the day). Receptionists also trying to act as medical clinicians, pouring scorn on symptoms they have not gone through any medical training to comment on. Receptionists not willing to try and work around issues to support people who have waited 30 mins to speak to them. It’s astonishing that the practise hasn’t looked into this ongoing mess that leads to such poor feedback. Simply look at Google reviews