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Visit to a&e with my son

Posted By Kclio

"Visit to a&e with my son"

About: Altnagelvin Area Hospital / Emergency department

(as a service user),

Had to attend A&E my son had fallen and split his head .. The department was very busy .  But staff were very patient when attending and explaining things to my son who has DCD, Verbal Dyspraxia, and Heightened levels of anxiety. They let him take his time and speak at his own pace and took the time to listen to him even though they were under immense pressure and so busy.Thank you to all . You made the experience so much easier .

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 20/01/2022 at 17:49
Published on Care Opinion at 17:49

picture of Vi Gray

Hello Kclio

My name is Vi Gray Patient and Client Experience. Thank you for posting this and I apologise that nobody has responded from A&E department. They are under extreme pressure but have asked me to convey their gratitude to you for your kind words.

Best wishes to you and your son

Regards

Vi Gray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Kclio (a service user)

Absolutely understand able given the times we are in .. They are doing an amazing job and definitely don't get the recognition for it ...

Thank u he's well mended x

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