"Heart attack care"

About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Hairmyres / Cardiac Catherterisation University Hospital Hairmyres Cardiac Catherterisation G75 8RG University Hospital Wishaw / Cardiology (Ward 4) University Hospital Wishaw Cardiology (Ward 4) ML2 0DP

Posted by Coyw (as a service user), 3 years ago

In late December, I suffered what I thought was a heart attack. The ambulance appeared very quickly with two efficient and caring medics. The treatment happened quickly, however their biggest problem was trying to calm down my wife, which they did with a smile on their faces.
I quickly found myself in Hairmyers hospital where I became the star in a scene from casualty. Surrounded by masked faces, an angioplasty was fitted and I was placed on a ward. I was scared and concerned that my wife would have no idea what was going on. Both of these problems were dealt with by a nurse called Andrew, who told me what had happened and what was going to happen. He also made that all important call to my wife. The next day, a team of nursing staff (led by a head angel) took over, who once again kept me informed and comfortable. I was about to be transferred to Wishaw, when I had an accident with a urine bottle. I was totally devastated and embarrassed by this. The nurse in charge gave me the best team talk I have had outside any rugby dressing room and sorted the problem with the minimum of fuss. On transfer to Wishaw General, I was placed under the care of nurse Gayle. Very quickly, she had me comfortable and safe. Because of the care of the nurses and Dr, I managed to get home. I am so grateful and thankful not only for you saving my life but treating me with dignity and respect. I think the NHS continues to be the best healthcare system in the world and this is for one reason only - the magnificent staff. Thank you for giving me my life back.

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Responses

Jean MacDonald

Quality Improvement Co-ordinator,

NHS Lanarkshire

Submitted on 31/12/2021 at 09:04

Published on Care Opinion at 09:04

Good morning Coyw
Many thanks for posting your experience whilst being attended by staff of; the Scottish Ambulance Service, Cardiac Catheterisation Unit, University Hospital Hairmyres and ward 4,University Hospital Wishaw.
Your kind words will give great encouragement to Andrew, Gayle and the staff who cared for you in all areas of your treatment,
Staff strive to offer an extremely high standard of care and compassion to all patients which you have so kindly expressed.
It will be my pleasure to ensure all staff are informed of your exceptionally kind words.
I wish you every good wish for a speedy recovery.
Best wishes
Jean

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Alan Martin

Clinical Development Manager, National Operations,

Scottish Ambulance Service

Submitted on 31/12/2021 at 16:31

Published on Care Opinion at 16:31

Dear Coyw,
Thank you for taking the time to share your feedback on CareOpinion. I am so sorry to read that you had reason to use our services and that of NHS Lanarkshire. It sounds like a terrifying situation and I can't begin to imagine how you must have felt. It is great to read however that you have been sent home and your care was succesful.
It is always really nice to read about staff exhibiting the values of the NHS. Particularly in scary situations like you found yourself for you to remember all the good points speaks volumes. If you would like, we can pass on your comments to the crew that attended you. In order to do this we would just need some information, specifically - your name, the date & approx time that we attended you and the address. This can be sent to sas.feedback@nhs.scot. If you choose to do that, it would be really helpful if you made reference to your CareOpinion username to allow the team to easily link your details to the story.
Either way, I hope you had an enjoyable christmas and I wish you a happy new year when it comes tonight!
Kind Regards
Alan

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