In mid-December I attended the main A&E entrance. As I had a hand injury-I was redirected to the Minor Injuries Unit. On arrival I went to Reception. The Receptionist was so friendly & empathetic. I was asked to take a seat & wait for triage. The waiting room was clean, all staff & patients wearing masks.
The male triage nurse called me through-within minutes. He was so friendly & professional. He examined my hand & sent me for Xray. The Xray department was busy-but again-every member of staff I dealt with-Reception, Nurse, Radiographer-were so pleasant & friendly. After xray I was back to Triage.
The nurse advised I had a break in my hand & explained/showed me the xrays & advised I would need a slab cast. As he put this on-we had such a laugh! He explained I would get another xray to ensure it was on ok. The whole experience lasted approximately an hour & a half! From entrance to exit I felt safe and very well looked after! I have to return on Xmas Eve for xray & change of cast-and am assured it will be a safe & professional visit.
Huge thanks -especially to my nurse-but to all the staff!
"Safe and professional visit"
About: The Ulster Hospital / Emergency Department The Ulster Hospital Emergency Department BT16 1RH
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