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"Excellent Service"

About: General practices in Lothian

(as a service user),

I am suffering from numerous medical conditions and on various daily medications. Lately I started experiencing abdominal pains and constipation, which I had never before in my life. This causes further discomforts to my life. I reported this new problem to my GP Practice . A face to face appointment  with Dr Dale was arranged. He listened to me patiently, took blood samples himself for blood tests, advised stool test, prescribed medicines and scheduled telephonic review after a week. Today Dr Ewing called me over phone. She informed me, stool test result suggests inflammation. She prescribed a medicine and advised further stool test. She will arrange a review after bowl test results. I am satisfied, that Dr Dale and Dr Ewing are eager to ascertain exact cause of my abdominal pains. I sincerely thanks to both these doctors and their team and hope their investigations will lead to correct diagnosis,  treatment and as a result I will come out of this new condition.   

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 24/12/2021 at 13:45
Published on Care Opinion at 13:45


picture of Louise Davies

Dear Tar21

Thank you for taking the time to share your experience with us via Care Opinion. I am so pleased to hear of your satisfaction with the service provided by the doctors at your GP Practice. I sincerely hope that you receive a diagnosis soon so that you can start the relevant treatment.

In order for us to share your kind feedback with the appropriate staff, please can I ask you to confirm which GP Practice this is regarding?

Thank you

Louise

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Update posted by Tar21 (a service user)

Dear Louise,

That is, Roslin Medical Practice.

Merry Christmas

Tariq Mehmood

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 13/01/2022 at 16:08
Published on Care Opinion at 16:08


picture of Louise Davies

Hi Tariq

Thank you for getting back to me, I would like to apologise for the delay in responding. I can confirm I have passed on your kind comments to Roslin Medical Practice who will really appreciate the positive feedback.

Kind regards

Louise

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