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A&E on a Saturday and MAU ward

Posted By zulusq64

"A&E on a Saturday and MAU ward"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Medical Assessment Unit North Devon District Hospital / Pharmacy South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Saturday evening chest pains I had got worse called 111, they sent an ambulance which came fairly quickly, great crew from Okehampton, very professional, hat tip to the 1st responder who turned up within 20 mins to start process, brilliant service , very innovative.

I was seen fairly quickly and bloods taken, it did slow down here for a couple of hours. I saw a doctor at around 10.40 who decided to keep me in for observation, it was busy and did take a good few hours to find me a ward bed.

The covid rules were extremely well planned, I had a very bad reaction to the 1st jab and have decided too dangerous to have any further, I am extremely vulnerable but always felt very safe. Once on the MAU ward I was extremely well cared for, at around 8am I was woken up. By 9.45am I had been seen by the specialist, diagnosed drugs prescribed.

Problems arose with the pharmacy it was going to take 4 hours to get prescription. Staff worked on it and very quickly got me a prescription which I was able to take to Boots on the Sunday.

On two previous occasions approximately 18 months ago I had 2 very bad experiences at the same A & E to the point where I swore I would never go there again so I was very nervous when I was forced to go there or drive myself to Exeter. Obviously something has changed for the better I was impressed with all the staff I came into contact with there, professional and friendly.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 21/12/2021 at 16:00
Published on Care Opinion at 16:00

Dear zulusq64,

Thank you for taking the time to provide us with your lovely feedback.
We are so pleased to hear of your positive experience within the Emergency Department and glad that it has improved since the previous visits mentioned.

I will ensure that your feedback is passed to all the team.

Kind regards

Sophie Grills

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Response from Jayne Gammon, Sister (Northern Services), Alexandra Ward (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 years ago
Jayne Gammon
Sister (Northern Services), Alexandra Ward (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I manage the Medical Assessment Unit and Alexandra Ward

Submitted on 21/12/2021 at 18:02
Published on Care Opinion on 22/12/2021 at 09:02

Dear Zulusq64,

Thank you for the lovely feedback you have left for MAU. It is always good to hear when patients have had a good experience of our service.

I will ensure that your comments are passed on the ward staff.

Best wishes

Jayne Gammon

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 2 years ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/12/2022 at 17:08
Published on Care Opinion at 17:08

Dear Zulusq64,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message - we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie and Dee
Patient Engagement Team
SWAST

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