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Vaccination experience

Posted By Rhecg45

"Vaccination experience"

About: North Devon District Hospital / Covid Vaccination Programme

(as a relative),

My husband attended Barnstaple Leisure Centre for his booster yesterday, same place he had his other two doses. The staff were friendly and it was very efficient. However, unlike the first two injections which he barely felt this one was very painful. The main thing that I think made the difference was that this time he was made to stand. He is 6 foot and the nurse was much shorter than him so would have had to stretch to reach his arm which will have changed her technique. Maybe in future people should be given the choice if they want to stand or not to improve patient experience 

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Responses

Response from Alison Newton, Operations Support Manager (Northern Service), Seasonal Vaccination Clinic (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 years ago
Alison Newton
Operations Support Manager (Northern Service), Seasonal Vaccination Clinic (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 09/01/2022 at 14:27
Published on Care Opinion on 10/01/2022 at 10:09

Dear 'Rhecg45',

Thank you for taking the time to write your vaccination experience and for advising that staff were friendly and that the systems in place were efficient.

I have read your comments regarding the fact that your husband was standing up for his injection and we will ensure that our vaccination staff offer a seat to people rather than just administering vaccinations whilst they are standing. I am sorry that your husband experienced discomfort in his arm when the booster vaccination was being administered this can be one of the side effects of having the vaccine.

Please be assured that we constantly look at ways that we can improve patient experience and your comments are very helpful in order for us to achieve this.

Yours sincerely,

Mrs Alison Newton

Service Manager - Covid Vaccination Centre

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