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The time, care and encouragement I have received is far and ...

Posted By Flower132

"The time, care and encouragement I have received is far and beyond what I expected."

About: Adult Health Services / Hospital at Home University Hospital Wishaw / Emergency Department

(as a service user),

After an accident at home I  was first treated in Wishaw General A&E with such care during these troubling times to say thank you doesn't seem much. Also the support I  have received from North Lanarkshire Home Support Team is something I  have never had to experience before. The time, care and encouragement I  have received is far and beyond what I  expected. My grateful thanks too you  all, especially to Nicola and Claire the occupational therapists for their care and advice.

My advice to anyone is don't be afraid to ask for help if you think you need it.

Thank you all

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 23/12/2021 at 10:10
Published on Care Opinion at 10:10

picture of Lesley Mallon

Dear Flower132

Thank you for taking the time to post your experience of your recent accident at home.

I am delighted to read that the care and treatment you received was so positive. All ouor staff work extremely hard to provide patients with the highest standard of care possible and I will ensure that your comments are passed on to the team.

Thank you again for taking the time to post your experience and I hope you are now on the road to recovery.

Best wishes.

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 3 years ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 24/12/2021 at 15:51
Published on Care Opinion at 15:51

Dear Flower132,

Thank you for taking the time to share your recent experience within our Emergency Department at University hospital Wishaw. I am pleased to hear that you had a positive experience and were treated with great care. I will be delighted to share your story with our staff as your feedback is very important to them.

I hope you are recovering well.

Kindest regards, Julie.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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