Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Staff were great from start to finish

Posted By Joanniemac

"Staff were great from start to finish"

About: University Hospital Wishaw / Endoscopy

(as a service user),

Fantastic, staff were great from start to finish. Kept me informed of what was happening and reassured me during the procedure.  Even taking the time to stroke my hand and hair to keep me calm.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire

Submitted on 18/12/2021 at 15:25
Published on Care Opinion at 15:25

picture of Marjorie McGinty

Dear Joanniemac

Thank you for taking the time to tell us about your experience of the Endoscopy Unit at University Hospital Wishaw.

I am pleased to hear that you felt the staff were caring and kept you feeling calm and reassured during the procedure. The staff strive to provide high standards of care every day and I will be delighted to pass on your lovely feedback to them.

thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k