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Appalling practice

Story from nhs.uk

"Appalling practice"

About: Haworth Medical Practice

Even before the pandemic this was a poorly run practice. Covid seems to have made matters worse. The staff blame the various issues on how busy they are, but on a recent visit one of the nursing staff told me that they're not very busy, just understaffed medically.

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Responses

Response from Haworth Medical Practice 2 years ago
Haworth Medical Practice

Submitted on 14/12/2021 at 10:32
Published on nhs.uk at 13:27

Dear Patient

thank you for your review regarding Haworth Medical Practice. Unfortunately I am unable to comment fully on your concerns as this was posted anonymously.

I can tell you that whoever told you that the medical practice is not busy is very much mistaken. The practice, as are all practices, is constantly working and at capacity all day every day. Quite often it is working beyond capacity, resulting in clinical staff working up to 12 hours a day. The clinical staff are up to capacity, barring any sickness and holidays.

I would appreciate it very much if you could contact me on

awcmodality.complaints@nhs.net

and provide me with your details and the name of the nurse in question, who told you that the practice is not busy, so we can discuss this further.

Thank you for your kind attention

Linda Thomas

Patient Experience and Complaints Officer

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