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Excellent treatment at the Surgical Ambulatory Care Unit (SA...

Posted By Holiday12

"Excellent treatment at the Surgical Ambulatory Care Unit (SACU)"

About: University Hospital Wishaw / Ambulatory Care

(as the patient),

I had to attend the SACU at short notice, due to ongoing health issues.  From the moment I entered the Unit I was treated with respect and re-assurance  from the staff.

I was there for almost 6 hours and during this period the staff were rushed off their feet and never seemed to get a break.  Yet, despite Doctors being called to an emergency in A & E, the staff still managed to come in to the ward and keep me updated, and at the same time apologising for the delay.

A big thank you to all staff on duty that day - you are all an asset to the already struggling NHS.

 


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Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 2 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire

Submitted on 18/12/2021 at 15:20
Published on Care Opinion at 15:20

picture of Marjorie McGinty

Dear Holiday12

Thank you for taking the time to tell us about your recent experience in Surgical Ambulatory Care Unit at University Hospital Wishaw. I am pleased to hear that you were treated with respect and reassurance and that the staff kept you informed of what was happening. I appreciate your understanding of having to wait due to an emergency situation which took staff away from the unit.

I will be delighted to pass on your lovely feedback to the staff in the unit. I hope that you are now recovering well at home.

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