"Appointment at Audiology at Kings Cross Hospital"

About: Kings Cross Hospital Kings Cross Hospital Dundee DD3 8EA

Posted by listenhg45 (as the patient), 3 years ago

After my appointment today with Karen at Audiology, at Kings Cross, to review my hearing aids and discuss my hearing loss, tinnitus and Meniere's - I am feeling so much more reassured with my issues and less anxious.
Staff skills
Karen took the time to listen to me, discussed my issues and provided quality advice which has helped me so much. She also reset my hearing aid to new settings to try and make the hearing aid work better for me.

Quality and compassionate service which I am so grateful for.

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Sarah Bruce

Personal Assistant, Audiology,

NHS Tayside

Submitted on 13/12/2021 at 11:30

Published on Care Opinion at 11:30

Good Morning listenhg45
Thank you for taking the time to share your experience with us. I am delighted to hear that following your appointment you are now feeling reassured and less anxious. Delivering a high-quality service is very important to all the staff in Audiology and I am so please to hear that you were listened too and treated with compassion.
Receiving feedback is very important to us and it means a lot to our staff and therefore I will ensure that your kind comments are passed onto Karen.
Kind Regards
Sarah Bruce, Personal Assistant on behalf of
Samantha Batty, Head of Service, Audiology Department, Kings Cross Hospital

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