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Care Opinion

Phone call about appointment

Posted By KL2020

"Phone call about appointment"

About: New Stobhill Hospital / Cardiology

(as a service user),

The person who answers the phone at the Kerry Hogg heart clinic needs to have more manners.  I was spoken to with an attitude when enquiring about an appointment.  It isn't very nice and makes me not want to attend the clinic once my time comes for an appointment, especially when it makes me worried and stressed already. 

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Responses

Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 2 years ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 23/12/2021 at 10:23
Published on Care Opinion at 10:23

Dear KL2020

Thank you for getting in touch. I am sorry to hear about your telephone call with a member of staff – this is not how we would expect our patients to be treated. I will share your story with the staff and ask that they reflect on how they speak to patients and how this can cause additional distress when patients are already anxious.

Regards

John Carson

Chief Nurse - North Sector

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