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"Amazing staff, nurses, doctors and ancillary staff"

About: Northwick Park Hospital / Accident and emergency Northwick Park Hospital / Ear, Nose and Throat

(as the patient),

At the end of November I was admitted to the hospital with severe chest pains and a hacking cough.  After a 999 phone call, which I didn’t really want to make as I didn't think it wast serious enough to warrant emergency treatment. I was sent promptly to the hospital

After admission and assessment, I spent nearly 5 hours in A & E and was admitted to Crick ward. I was put on intravenous antibiotics and oxygen. 

I was then transferred to Gray ward and was closely monitored and taken off oxygen a couple of days later.

I was very lucky to be admitted to hospital considering, I didn’t realise how ill I was. 

Amazing staff, nurses, doctors ancillary staff. Every one of them. 

Despite working in the midst of a pandemic, short staffed in some cases, they work tirelessly and professionally, sometimes suffering intolerable stress and abuse from patients. 

I have family who didn’t want to go near a hospital because of the pandemic, which is understandable but I had no other choice. I made it easier for them by meeting them in the coffee shop when I was a little bit better to move around and I had approval from the medical staff. 

I can’t praise the NHS high enough for their dedication to duty and unending effort, in the face of the a pandemic. 

This was my main reason for not wanting to risk ringing an ambulance in the first place. 

Okay I wasn’t well but I didn’t think I was unwell enough to warrant an emergency call. My family insisted on it. 

The paramedics called to my door and assessed me. It didn’t take them long to decide I needed immediate hospital attention. 

I’m not a great story writer so this may sound a bit all over the place, but every word is true. 

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Responses

Response from London North West University Healthcare NHS Trust 3 years ago
London North West University Healthcare NHS Trust
Submitted on 10/12/2021 at 10:49
Published on Care Opinion at 10:49


Dear CharlieK,

Thank you for taking the time to leave your review on our Care Opinion platform, it is really appreciated.

I have now shared the feedback with the key staff on A&E, Crick and Gray wards so that can also see the recognition and praise that you have given them. I am sure they will greet your review with great happiness.

I was very pleased to read that the level of care you received remained the same during your stay in different departments and that you were treated with care and compassion.

Many thanks again for your kind words and I hope that your chest pains and cough have eased now and that you are feeling much better,

Best Wishes,

Leanne Fernandes - Patient Experience and Engagement Lead

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