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"Dermatology Clinic"

About: University Hospital Wishaw / Dermatology

(as the patient),

I attended the Dermatology Clinic yesterday on a 2 week referral.

The receptionist at Reception A was very welcoming and gave clear instructions. Her kindness at a time when I was feeling anxious was much appreciated. She is a credit to the department.

Dr Dilworth was also very kind and very thorough with the examination and procedure. At a time when many of us feel awkward about putting the NHS under unnecessary pressure, she reassured me that we should continue to seek medical advice if we notice changes in moles.

My only suggestion would be to have someone manning the main entrance. There was a desk set up, so perhaps it was a blip, but the hospital is a bit of a maze when you don’t know your way around.  Thankfully a kind member of the public pointed myself and an elderly gentleman in the right direction. 

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 09/12/2021 at 14:26
Published on Care Opinion at 14:26


picture of Lesley Mallon

Dear empathy21

Thank you for taking the time to share your experience on Care Opinion.

I am so pleased to hear that you had a positive experience when attending for a review appointment at the dermatology clinic. This is the standard that we strive to achieve for all people attending for investigations and procedures, as we know how daunting it can be.

My colleagues will be delighted to receive your praise recognising their professionalism and compassion which I will share with them today.

I was sorry to hear that you had difficulty finding your way around the hospital. Generally the Patient Services desk at the main entrance is staffed, and I can only apologise that there was no-one available to assist you that day.

Best wishes.

Lesley

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