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"My first ever hospital stay"

About: University Hospital Hairmyres / Gynaecology University Hospital Wishaw / Gynaecology (Ward 13)

(as the patient),

Having never ever been in a hospital in my 60 years, I was absolutely petrified going in. Everyone from the Post Menopausal Bleeding Clinic with a special mention for Sister Sheila to The Surgeon, Dr Allum at University Hospital, Wishaw, the Anaesthetist. Tomas, the theatre staff, Nadia, Rachel, Amanda, Elspeth, I remember all the names and the empathy shown when I was admitted for my op. They put me at ease and literally held my hand every step of the way. I was still laughing with Tomas when he was preparing to anaesthesise me but I was totally unaware of this and was in the middle of joking with him and boom I was asleep. The recovery staff were amazing, the ward staff in ward 13, Isavel, Sonia, Rachel, Jazz, Vicky, Andrea,.... Too many to mention. The way I was treated, you'd never know the NHS was struggling. These girls are working long hours and their only thought is for their patients. Every single one of them are angels. Even the cleaner and the meals staff were so lovely. Please recognise these people. To me it's them that represent the NHS and its them I will be flying the flag for. Their reassurance is commendable. Thank you will never, EVER cover it. 

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 09/12/2021 at 14:12
Published on Care Opinion at 14:12


picture of Lesley Mallon

Dear Janet61

Many thanks for taking the time to share your experience following your recent admission to University Hospital Wishaw. It is lovely to hear that you thought the care you received from the whole team, from start to finish, was fantastic. The compassion you mentioned is the care we strive to deliver to every patient, every day and it is great to hear that we are getting it right!

I will share this post directly with the team and I am sure they will be delighted.

Wishing you well and hoping you are recovering well at home.

Best wishes.

Lesley

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