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Records appear to have been misplaced

Posted By Complex Patient

"Records appear to have been misplaced"

About: Care Opinion East Surrey Hospital

(as other),

Important records relating to my care, appear to have been misplaced. This is obviously concerning, as I assumed there would be something in place to prevent it from happening. 

I am also curious to know why it is, that whilst all stories published on this site get read, but not all stories have a response. Please could you explain? 

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Responses

Response from James Munro, Chief executive, Care Opinion 2 years ago
James Munro
Chief executive,
Care Opinion

I lead the Care Opinion team, with a focus on research, education and health care policy

Submitted on 06/12/2021 at 14:21
Published on Care Opinion at 14:48

picture of James Munro

Dear Complex Patient

I'm James from Care Opinion and I wanted to respond to the question you raise about responses.

Care Opinion is a non-profit organisation and not part of the NHS, so we have no power to ensure that stories shared here are either read or responded to. We have spent many years trying to persuade healthcare organisations that this important.

As a result, many stories (but not all) are read, and many (70-80%) are responded to. In some organisations, and in some parts of the UK, response rates are much higher. In Scotland and Northern Ireland Care Opinion has been adopted by the system, and response rates are 98% or more.

In England, it is variable. You can see the response rate for an organisation on the relevant service page, or compare response rates on our live chart.

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Response from Divisional Chief Nurse for Medicine, Surrey & Sussex Healthcare NHS Trust 2 years ago
Surrey & Sussex Healthcare NHS Trust

Submitted on 07/12/2021 at 10:35
Published on Care Opinion at 10:35

I am sorry to hear that your records appear to have been misplaced. So we can address your concerns please can you contact our PALs service via: sash.pals@nhs.net

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